Squivr Support & FAQ
Standard Support comes with our paid subscriptions
Premium Support can be purchased as part of your Squivr Subscription
Standard
Standard, and Premium. The Standard plan is provided for all customers, and it includes access to the Squivr support site, email support, and standard response times. Support for standard default configurations.
Next day (normal business hours)
Non-tiered support
Reference this link - https://squivr.zendesk.com/hc/en-us
Premium
The Premium plan will include everything in the Standard plan, as well as some additional services, such as New Feature Review, Proactive Case Monitoring, Advanced Configuration Support, and a designated support channel. Support for standard, custom, and complex support cases.
4 hour response time (normal business hours)
Tiered support
Training - includes (optional) live user or admin training
Reference this link - https://squivr.zendesk.com/hc/en-us
*Recommended for customers over 25 users or with custom/business critical solutions
Support Plans FAQ
Does Squivr Support provide any hands-on assistance for helping us build out or customize Squivr?
While hands-on configurations are not included in any of the Squivr Support Plans, our team of skilled technical experts will provide thorough guidance to make your team successful with such configurations. Our Premium plan includes assistance for standard customizations (such as those documented on our Support Site), and more advanced services.
Do any of the Squivr support plans include help with implementation?
Our support plans are designed to help you after you have implemented Squivr. If you need help with implementation, please ask your Account Executive or Customer Success Manager for details.
Do any of the Squivr support plans include Admin training?
While training is not included in any of the Squivr Support plans, we do provide some options that will help you and your team learn all about Squivr functionality. Most of our resources are on our Support Site - reach out to your Account Executive or support@squivr.com if you have any questions.
Do I buy it one time and have it for life?
Premium Support is an annual plan, paid for at the same time as your Squivr license(s) renewal.
Can I cancel at any time?
If you decide that a paid Squivr support plan isn’t for you, please let us know in advance of your next renewal date.
What are the key differences between the different Squivr support plans?
Squivr offers two types of support plans, Standard, and Premium. The Standard plan is provided for all customers, and it includes access to the Squivr support site, email support, and standard ticket response times. The Premium plan will include everything in the Standard Plus plan, as well as some additional services, such as New Feature Review, Proactive Case Monitoring, Advanced Configuration Support, and a designated support channel.
We help you tackle even the most complex requests with combined expertise.